Can the QR code be scanned forever?

Yes, the QR code can be scanned as many times as you like and will always show your special video message!

Which item pieces can I have a QR code engraved on?

As much as we would love to have all our items engravable, it's just not possible. The only items we can engrave your special QR code on is the "engravable" collection.

How does the the recording process work?

When you are on your product page, ensure you select the "Add a video message to QR code" option whilst you are adding your item to your cart. 

Once you check out and purchase your item, the option to record/upload your multimedia message will appear after your payment has been made. 

You'll also receive an email after payment that takes you to the recording page where you can leave your special message (check your junk folder) or you can wait to receive your jewel to scan it and upload your video then!

How do I scan the video message on my phone?

Using your phone camera, scan your unique QR code on your necklace. Your video message will then pop up and be ready for viewing! 

How many engravable products can I purchase in one transaction?

You can purchase one item with a unique memory/QR code at a time. If you wish to order more than one engravable item, you will need to create separate transactions to generate separate QR codes.

What multimedia options does Sound Jewels provide to upload my memory?

You are only able to upload videos at this stage. If you only have photos to upload, that's no problem - just use CapCut or the Instagram reels option to gather all your favourite photos and then save them into a video!